We endeavor to ship all merchandise within twenty-four hours after processing each order and offer a variety of shipping options to meet your needs. We use only national carriers (UPS, FedEx, DHL and USPS) with Next Day, 2nd Day and Ground delivery options available for most items.

Rural addresses, as determined by the carrier, may require additional time for delivery and, as with addresses containing a P.O. Box or APO Box number, and delivery by DHL or USPS, do not qualify for guaranteed on time delivery. No C.O.D. orders can be accepted. All merchandise purchased is F.O.B. our fulfillment center. Your signature at time of delivery may be required.

If you refuse delivery of any merchandise, you authorize us to charge a £15.00 fee to your card account on file with us to compensate us for return shipping and handling.

There may be occasional delays beyond our control and the normal shipping time. If the delay is more than five days, we will send you an e-mail message notifying you of the delay. If the delay is less than five business days, we will ship the merchandise as soon as it is received.

You must notify the carrier and us of non-receipt of any merchandise within fifteen days from the date of purchase. Failure to notify the carrier and us within this 15-day period constitutes your waiver of all claims for loss of merchandise.

International customers are responsible for all import duties and custom charges for merchandise sent outside of the UK. and you authorize us to charge your credit card account for any and all unpaid duties and charges.